CMI Level 3 Certificate in Coaching and Mentoring

Module 1. Principles, skills and impact of coaching and mentoring
You will explore the core skills every great coach and mentor needs – from active listening and questioning techniques to building trust, offering constructive feedback, and guiding others toward meaningful progress. As you develop your understanding of both roles, you will learn how coaching and mentoring differ, how they complement each other, and how each contributes to long term growth.

Discover how high quality coaching can boost individual performance, elevate team dynamics, and strengthen organisational results. Then go deeper by examining the powerful role mentoring plays in shaping talent, improving confidence, and supporting career progression across the business.
By the end of this unit, you will understand exactly how coaching and mentoring fuel development, performance, and success – and you will be equipped with the knowledge to start making a difference right away.

Module 2. Coaching and mentoring for individual and team needs
You will explore how coaching can spark meaningful progress – boosting confidence, sharpening skills, and helping individuals and teams overcome barriers to reach their full potential. At the same time, you will uncover how mentoring supports long term development, guiding people through challenges, career goals, and opportunities to elevate their performance.

Dive into what teams really need to succeed: the right mix of knowledge, skills, and behaviours. Learn how coaching and mentoring shape these areas, transforming everyday interactions into powerful development moments.
This unit also breaks down the step by step stages of both coaching and mentoring processes, giving you a clear roadmap to support, guide, and motivate others effectively.
By the end, you’ll understand how to tailor your approach to meet the unique needs of individuals and teams – and create a development experience that inspires growth, strengthens performance, and drives meaningful results.