CMI Level 3 Diploma in First Line Management and Leadership

Module 1. Organisational Awareness for First Line ManagersThis unit develops students understanding of how organisations operate, including structure, culture, and governance. First line managers will explore how their role aligns with organisational objectives, values, and strategy, enabling them to make informed decisions and contribute effectively to organisational success.

Module 2. Approaches to Managing and Leading People and TeamsThis unit focuses on practical leadership and management approaches for leading individuals and teams. Students will develop the skills required to motivate, support, and manage performance, while building a positive team culture and achieving operational goals.

Module 3. Stakeholder Communication for First Line ManagersThis unit equips students with the knowledge and skills needed to communicate effectively with a range of stakeholders. It covers communication methods, adapting messages for different audiences, and building strong working relationships to support business objectives.

Module 4. Contributing to the Management of Change Students will develop an understanding of how change impacts organisations and individuals. This unit explores how first line managers can support and implement change initiatives, manage resistance, and contribute positively to successful organisational transitions.

Module 5. Technology for First Line ManagersThis unit introduces the role of technology in modern management. Students will explore digital tools and systems that support communication, data management, and operational efficiency, enabling them to improve productivity and support innovation within their teams.