Business & Professional Studies
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Business & Professional Studies
Business Administrator
Start dates
Anytime
Duration
18 months + additional 3 months EPA
Learning journey
Learners will be required to meet all Knowledge, Skills and Behaviours components outlined within by the Institute for Apprenticeships.
Knowledge criteria The organisation Value of their Skills Stakeholders Relevant regulation Policies Business fundamentals Processes External environmental factors | Skills criteria IT Record and document production Decision making Interpersonal skills Communications Quality Planning and organisation Project management | Behaviours criteria Professionalism Personal qualities Managing Performance Adaptability Responsible |
This is a workplace delivery model, where a dedicated Assessor will arrange to meet face to face in the workplace or virtually once a month to support you through your learning.
End point Assessment
On completion of your practical period, apprentices will be required to take End Point Assessment. End point Assessment is externally assessed by an End Point Assessment Organisation that is chosen with your employer, at the start of your apprenticeship journey. The Independent End Point
Assessor [IEPA] will measure your knowledge, kills and behaviours through 3 assessments
. Knowledge Test – 60 minutes multiple choice.
. Portfolio based interview – 30-45 minutes.
. Project presentation – 15-30 minutes
Career progression
The administration role may be a gateway to further career opportunities,
such as management or senior support roles.
Qualifications
Apprentices will be required to have or achieve level 1 English and Maths and to have taken Level 2 English and Maths tests prior to completion of their apprenticeship.
Link to professional registration
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an individual member at Professional level
Customer Service Practitioner
The role of a Customer Service Practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
Start dates
Anytime
Duration
13 months + 3 months EPA
Learning journey
Learners will be required to meet all Knowledge, Skills and Behaviours components outlined within by the Institute for Apprenticeships.
Knowledge criteria Knowing you customers Understanding the organisation Meeting regulations and legislation Systems and resources Your role and responsibility Customer experience Product service and knowledge | Skills criteria Interpersonal skills Communication Influencing skills Personal organisation Dealing with customer conflict and challenge | Behaviours criteria Developing self Being open to feedback Team working Equality Presentation “Right first time” |
This is a workplace delivery model, where a dedicated Assessor will arrange to meet face to face in the workplace or virtually once a month to support you through your learning.
End point Assessment
On completion of your practical period, apprentices will be required to take End Point Assessment. End point Assessment is externally assessed by an End Point Assessment Organisation that is chosen with your employer, at the start of your apprenticeship journey.
The Independent End Point Assessor [IEPA] will measure your knowledge, kills and behaviours through 3 assessments.
- Apprentice showcase.
- Portfolio based observation – 1 hour
- Professional discussion – 1 hour
Qualifications
Apprentices will be required to have or achieve level 1 English and Maths and to have taken Level 2 English and Maths tests prior to completion of their apprenticeship.
Link to professional registration
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an individual member at Professional level
Human Resource Support
Human Resource (HR) Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees, or are a HR Manager in a small organisation. Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business and working with the business on HR changes.
Start dates
September/February (Stretford and Stockport Campuses)
Duration
18 months + 3 months EPA
Learning journey
Learners will be required to meet all Knowledge, Skills and Behaviours components outlined within by the Institute for Apprenticeships.
Knowledge criteria · Business understanding · HR legislation and policy · HR function · HR systems and processes
| Skills criteria · Service delivery · Problem solving · Communication and Interpersonal · Teamwork · Process improvement · Managing HR information · Personal development
| Behaviours criteria · Honesty and Integrity · Flexibility · Resilience |
This is a day release delivery model, In additional a dedicated Assessor will arrange to meet face to face in the workplace or virtually visits once a month to support you through your learning.
Embedded qualification
Level 3 Foundation certificate in People Practice (CIPD)
End point Assessment
On completion of your practical period, apprentices will be required to take End Point Assessment. End point Assessment is externally assessed by an End Point Assessment Organisation that is chosen with your employer, at the start of your apprenticeship journey.
The Independent End Point Assessor [IEPA] will measure your knowledge, kills and behaviours through 2 assessments.
- Consultive project
- Professional Discussion
Qualifications
Apprentices will be required to have or achieve level 2 English and Maths tests prior to completion of their practical period before taking end point assessment.
Link to professional registration
The successful apprentice may be eligible to apply for Associate membership of the Chartered Institute of Personnel and Development (CIPD) or any other professional body that recognises this apprenticeship within its membership criteria (membership is subject to the professional bodies own membership requirements).
It forms the foundation of a career within the profession, giving the base for further development through a career path within an organisation and/or through the HR Consultant/Partner apprenticeship. The apprentice can choose to stay within core HR or diversify into one of the specialist areas of HR.
Learning Mentor
The purpose of the learning and skills mentor occupation is to support individuals and groups with their learning and development towards agreed goals. They will do this by working within ethical and legal frameworks to ensure a high standard of mentoring practice. They will work collaboratively with stakeholders to inclusively meet the individual needs of the mentee. They will be committed to their own professional development and reflective practice as a mentor and within their sector.
Start dates
Anytime
Duration
13 months + 3 months EPA
Learning journey
Learners will be required to meet all Knowledge, Skills and Behaviours components outlined within by the Institute for Apprenticeships.
Knowledge Skills and behaviours criteria · Plan, conduct and record mentoring activities to support the progression of the mentee working within legal and ethical frameworks, including confidentiality and safeguarding. · Use strategies to establish and maintain expectations and boundaries of mentoring contract, including recognising starting points of mentee, agreed development needs, potential barriers to development and where relevant, other stakeholders needs. · Select and use mentoring models, tools and techniques to support mentee to make desired changes, demonstrating responsiveness to the individual mentee needs. · Demonstrate awareness of own values, beliefs and behaviours and their effect on the mentor/mentee relationship. · Provide support to the mentee providing information, advice and guidance, working within own professional boundaries and recognising requirements for referral to other professional services where required. · Establish rigorous evaluation processes with mentee to support reflection on effectiveness of mentoring relationship. · Make sustainably informed decisions in approaches used to plan, conduct, record and evaluate mentoring practice. · Maintain records of mentoring practice and recording of continual professional development activities. |
This is a work base delivery model, where a dedicated Assessor will arrange to meet face to face in the workplace or virtually visits once a month to support you through your learning.
End point Assessment
On completion of your practical period, apprentices will be required to take End Point Assessment. End point Assessment is externally assessed by an End Point Assessment Organisation that is chosen with your employer, at the start of your apprenticeship journey.
The Independent End Point Assessor [IEPA] will measure your knowledge, kills and behaviours through 2 assessments.
- Observation and questioning
- Professional discussion underpinned by a portfolio of evidence
Qualifications
Apprentices will be required to have or achieve level 2 English and Maths tests prior to completion of their practical period before taking end point assessment.
Link to professional registration
The successful apprentice may be eligible to apply for Associate membership of the Chartered Institute of Personnel and Development (CIPD) or any other professional body that recognises this apprenticeship within its membership criteria (membership is subject to the professional bodies own membership requirements).
It forms the foundation of a career within the profession, giving the base for further development through a career path within an organisation and/or through the HR Consultant/Partner apprenticeship. The apprentice can choose to stay within core HR or diversify into one of the specialist areas of HR.
Management - Team Leader/Supervisor
A Team Leader/Supervisor is a first line management role, with operational/ project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.
Start dates
Anytime
Duration
12 months + 4 months EPA
Learning journey
Learners will be required to meet all Knowledge, Skills and Behaviours components outlined within by the Institute for Apprenticeships.
Knowledge criteria Interpersonal excellence · Leading people · Managing people · Building relationships · Communication Organisational performance · Operational management · Project management · Finance Personal effectiveness · Awareness of self · Management of self · Decision making | Skills criteria Interpersonal excellence · Managing people and developing relationships Organisational performance · Delivering results Personal effectiveness · Managing self | Behaviours criteria Takes responsibility Inclusive Agile Professionalism
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This is a workplace delivery model, where a dedicated Assessor will arrange to meet face to face in the workplace or virtually once a month to support you through your learning.
In addition, apprentices will be invited to attend workshops.
Embedded qualification
Level 3 Diploma in Principles of Management and Leadership Chartered Management Institute (CMI)
End point Assessment
On completion of your practical period, apprentices will be required to take End Point Assessment. End point Assessment is externally assessed by an End Point Assessment Organisation that is chosen with your employer, at the start of your apprenticeship journey.
The Independent End Point Assessor [IEPA] will measure your knowledge, kills and behaviours through 3 assessments.
- Presentation with questions and answers
- Professional discussion underpinned by a portfolio of evidence
- Knowledge Test
Qualifications
Apprentices will be required to have or achieve level 2 English and Maths tests prior to completion of their end point assessment.
Link to professional registration
On completion, apprentices may choose to register with the associate members within the Chartered Management Institute (CMI) and or the Institute of Leadership and Management (ILM), to support their professional career development and progression.
Management - Operations/ Departmental Manager
An Operations/Departmental Manager is someone who manages teams and/or projects, and achieves operational or departmental goals and objectives, as part of the delivery of the organisations’ strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.
Start dates
Anytime
Duration
18 months + 5 months EPA
Learning journey
Learners will be required to meet all Knowledge, Skills and Behaviours components outlined within by the Institute for Apprenticeships.
Knowledge criteria Organisational performance – delivering results · Operational management · Project management · Finance
Interpersonal excellence – Manging people and developing relationships · Leading people · Managing people · Building relationships · Communication Personal effectiveness – manging self · Self-awareness · Management of self · Decision making
| Skills criteria Organisational performance – delivering results Operational management Project management Finance Interpersonal excellence – Manging people and developing relationships · Leading people · Managing people · Building relationships · Communication Personal effectiveness – manging self · Self-awareness · Management of self · Decision making | Behaviours criteria
Takes responsibility Inclusive Agile Professionalism |
This is a workplace delivery model, where a dedicated Assessor will arrange to meet face to face in the workplace or virtually once a month to support you through your learning.
In addition, apprentices will be invited to attend workshops.
Embedded qualification
Level 5 Diploma in Management and Leadership Chartered Management Institute (CMI)
End point Assessment
On completion of your practical period, apprentices will be required to take End Point Assessment. End point Assessment is externally assessed by an End Point Assessment Organisation that is chosen with your employer, at the start of your apprenticeship journey.
The Independent End Point Assessor [IEPA] will measure your knowledge, kills and behaviours through 3 assessments.
- Proposal presentation and questioning
- Professional Discussion underpinned by a portfolio of evidence
Qualifications
Apprentices will be required to have or achieve level 2 English and Maths tests prior to completion of their end point assessment.
Link to professional registration
On completion, apprentices may choose to register for a full membership with the associate members within the Chartered Management Institute (CMI) and or the Institute of Leadership and Management (ILM), to support their professional career development and progression.
Management - Senior Leader
Senior Leaders are a key component of all types of business model where there is a workforce to lead, manage and support. The broad purpose of the occupation is to provide clear, inclusive and strategic leadership and direction relating to their area of responsibility within an organisation. Typically, this involves setting, managing and monitoring achievement of core objectives that are aligned to the overall strategic objectives of their organisation’s Board (or equivalent). In a smaller organisation they are also likely to contribute to the execution and achievement of these strategic objectives. A Senior Leader influences at a higher organisational level, including sometimes at Board (or equivalent) level, and sets the culture and tone across their area of responsibility. In their daily work, an employee in this occupation interacts with internal stakeholders such as members of their team, other senior leaders or managers, support services (for example: finance, marketing, HR) and project groups and, in larger organisations, they may be part of a wider specialist team. Depending on the size of their organisation, a Senior Leader may be responsible for reporting results relating to their area of responsibility to a Board, trustees, shareholders, executive team or to other senior management within the organisation.
Start dates
September
Duration
24 months + 5 months EPA
Learning journey
Learners will be required to meet all Knowledge, Skills and Behaviours components outlined within by the Institute for Apprenticeships.
Knowledge, Skills and Behaviours criteria (Occupational duties)
– Set the overall strategic direction of their area of responsibility in partnership with the Board (or equivalent), encouraging employees to buy into the organisation’s vision. – Lead on the development and critical review of operational policies and practices within their area of responsibility, to ensure they are aligned to the needs of the organisation and remain fit for purpose and sustainable. – Lead and influence agreed projects to deliver organisational strategy such as change and agile transformation programmes, diversification, new product implementation, and customer experience improvement. – Make decisions about organisational resource requirements (budgets, people, technology) based on strategic insight and reliable evidence. – Lead and respond to crisis management, assessing the risks and opportunities which could affect business/department performance, and finding solutions that meet the needs of both the organisation and its customers/stakeholders in a responsible and ethical way. – Lead people development including talent management, succession planning, workforce design, and coaching, and mentoring arrangements for people within their area of responsibility. – Promote an ethical, inclusive, innovative and supportive culture that generates continuous business improvement. – Report to the Board (or relevant governance/management structure) on the progress of their operational activities towards achieving business goals. – Cultivate and maintain collaborative relationships with key senior internal and external stakeholders to influence key decision makers as appropriate. – Shape the approach to external communications for their area of responsibility and ensure it aligns with any wider organisational communications strategy. – Proactively keep up to date with social, economic and technological trends and developments relevant to their area of responsibility and wider organisation, and promote innovation to address changing requirements and to take advantage of new opportunities. – Ensure that their area of responsibility is compliant with internal governance, such as any assurance framework requirements, and with external governance, such as any regulatory and statutory requirements.
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This is a work base delivery model, where a dedicated Assessor will arrange to meet face to face in the workplace or virtually visits once a month to support you through your learning.
In addition, apprentices will be invited to attend virtual workshops.
End point Assessment
On completion of your practical period, apprentices will be required to take End Point Assessment. End point Assessment is externally assessed by an End Point Assessment Organisation that is chosen with your employer, at the start of your apprenticeship journey.
The Independent End Point Assessor [IEPA] will measure your knowledge, kills and behaviours through 2 assessments.
- Strategic business proposal, presentation with questioning
- Professional discussion underpinned by a portfolio of evidence
Entry requirements
Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment..
Professional recognition
This standard aligns with the following professional recognition:
- Chartered Management Institute for Chartered Manager or Chartered Fellow individual member grade
- The Institute of Leadership for Management for Fellow member grade